Concierge Services

What We Do

Our bespoke concierge service is tailored to meet the diverse needs of residents.

Residents can enjoy the convenience of dry cleaning pickup and delivery, plant care services, and courier arrangements. For those who travel frequently or live elsewhere for extended periods, we can provide pre-arrival apartment checks, engage cleaners, and manage various arrangements on their behalf.

Our team is available to respond to virtually any request from residents, aiming to enhance their living experience and add a personal touch that transcends standard property management practices.

In essence, our concierge service represents an assurance of a superior, secure, and personalised living experience. It stands as a reliable resource for residents, whether they seek assistance with daily errands, special requests, or simply the comfort of knowing that their home is under careful and professional watch.

Our Concierge Services

Dry cleaning pickup and delivery

Cleaning Services

Courier Arrangements

Pre-arrival apartment checks

Appointment scheduling

Guest reception

And More

Increased Property
Value and Appeal

Our bespoke concierge service can make your property stand out in an already competitive market. These premium services are not standard in all residential properties in New Zealand, making ones that include them more desirable.

Enhanced
Safety

With the use of pre-arrival apartment checks and the presence of a concierge, your property benefits from additional security and oversight. This aspect is particularly appealing for residents who travel often or own multiple properties, as it provides peace of mind that their home is being looked after in their absence.

Securing Tenant
Retention

Our concierge staff builds meaningful relationships with residents, anticipating needs and addressing concerns before they even arise. This sense of community and personalised attention fosters a feeling of true belonging, turning properties into homes and residents into long-term residents.

Experience the Difference...

I just wanted to say thank you for looking after us during our two year stay at Lighter Quay. You made everything so easy and your welcoming manner all the time was always so gracious. Thanks very much.

I'd like to thank you, Rose and the Lighter Quay team for all that you do to ensure the smooth running of the complex which definitely enhanced the enjoyment of our time here. Your Facilities Management crew is now the benchmark to which I will measure all others in the future

Kate addressed the meeting and thanked the Dymond McBain team for their immense difference to the building since taking over the Building Managers role